<h1>Watch a Recording of the Uber New Driver Webinar</h1>Learn how to become a successful Uber driver directly from the source<embeddedthing>https://vimeo.com/1020763015?share=copy</embeddedthing>The Uber New Driver Webinar is a virtual event for new drivers to learn about the foundational app features directly from Uber employees. A veteran Uber driver is also present during the event to provide helpful tips and share best practices for earning on the app.

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An opportunity for new drivers to learn product information straight from Uber

<h3><collapsible>How do I stay safe on the road?</collapsible></h3><collapsible>Your safety is a top priority. Access the Safety Toolkit in your Driver app to see your available safety features:</collapsible><ol><li><collapsible>Open the Uber Driver App: </collapsible><collapsible>On your map home screen, you’ll see a blue safety shield icon.</collapsible></li><li><collapsible>Tap the blue Safety Shield: </collapsible><collapsible>This will take you directly to the Safety Toolkit.</collapsible></li><li><collapsible>Explore the Features:</collapsible><collapsible> Here, you can enable and access various safety features:</collapsible></li></ol><ul><li><collapsible>Follow My Ride:</collapsible><collapsible> Set up and select preferred contacts to share your live location and trip status.</collapsible></li><li><collapsible>Live help from a Safety Agent: </collapsible><collapsible>You can contact an ADT safety agent 24/7 if you feel uncomfortable.</collapsible></li><li><collapsible>Emergency assistance: </collapsible><collapsible>If you're ever in an emergency situation, call 911 directly from the Uber app.</collapsible></li></ul><collapsible>Remember, these tools are designed to help you feel secure and supported at every turn.&nbsp;</collapsible><collapsible>You can learn more about Uber’s safety features by watching this video </collapsible><a href="https://www.youtube.com/watch?v=Z4JSkSunESI" rel="noopener noreferrer" target="_blank"><collapsible>here</collapsible></a><collapsible>.</collapsible><h3><collapsible>How do I filter rides toward my home?</collapsible></h3><collapsible>You can set a destination filter to a place you’re going—like home or school—and the app will help you find trips in that direction. This helps you earn while heading where you need to go.</collapsible><collapsible>To do this, tap on the magnifying glass on the upper right-hand corner of your home screen and enter an address.</collapsible><collapsible>The app lets you set your destination 2 times per day. It doesn’t have to be the same destination each time; you can choose different locations.</collapsible><h3><collapsible>How do I use the Uber Driver app on my car screen?</collapsible></h3><collapsible>You can connect the Uber Driver app with CarPlay and Android Auto. Accept trips, get turn-by-turn directions, and earn with ease—all from your car’s screen.&nbsp;</collapsible><collapsible>Get all the benefits of the Driver app on your car’s bigger screen in a few steps:&nbsp;</collapsible><ul><li><collapsible>Connect your iPhone to your car’s screen either wirelessly or through a cable.</collapsible></li><li><collapsible>CarPlay should launch automatically when you start your car. If not, choose it from the main menu on your phone.</collapsible></li><li><collapsible>Find and select the Driver app from either your car’s screen or your iPhone.</collapsible></li><li><collapsible>Start earning with ease.&nbsp;</collapsible></li></ul><collapsible>Learn more about </collapsible><a href="https://www.uber.com/us/en/drive/driver-app/android-auto/" rel="noopener noreferrer" target="_blank"><collapsible>Android Auto</collapsible></a><collapsible> and </collapsible><a href="https://www.uber.com/blog/driver-app-on-apple-carplay/" rel="noopener noreferrer" target="_blank"><collapsible>CarPlay</collapsible></a><collapsible>.&nbsp;</collapsible><h3><collapsible>How do airport pickups work?</collapsible></h3><collapsible>Here’s how airport pickups work:&nbsp;</collapsible><ol><li><collapsible>Get a ride request at the airport: </collapsible><collapsible>You may be routed to a waiting lot and automatically join a virtual queue, where you'll receive requests.</collapsible></li><li><collapsible>Go to the meeting point: </collapsible><collapsible>Some airports have designated areas for rideshare services. Check the Uber app for pickup and drop off zones at your local airport. You can also visit this website to learn about your local airport's regulations.</collapsible></li><li><collapsible>Identify your rider:</collapsible><collapsible> Airports are crowded places, ensure you've found the right person by asking your rider for their name.</collapsible></li></ol><collapsible>For most airports, you will be ready to start taking trips right away. However, some airports may have extra steps to complete. Be sure to check your local airport </collapsible><a href="https://www.uber.com/us/en/drive/airports/" rel="noopener noreferrer" target="_blank"><collapsible>here</collapsible></a><collapsible> for rules and regulations and to see if there are any additional requirements you need to complete before getting started.</collapsible><h3><collapsible>How do I become eligible for different Rides products, like Uber Comfort, Green, or XL?&nbsp;</collapsible></h3><collapsible>Uber drivers have a variety of options for ride types beyond UberX:</collapsible><ul><li><collapsible>Uber Comfort </collapsible><collapsible>connects riders to drivers with newer, more spacious vehicles. To be eligible for Uber Comfort, you must have completed at least 250 trips and maintain a minimum rating of 4.85. You also must drive a Comfort-eligible vehicle.&nbsp;</collapsible></li><li><collapsible>Uber XL</collapsible><collapsible> is a ride option that offers a larger vehicle for groups up to six or seven people. To be eligible for UberXL, you must drive a vehicle that has at least 7 seats and 4 doors.</collapsible></li><li><collapsible>Green</collapsible><collapsible> connects riders to drivers with hybrid or electric vehicles. To be eligible for Uber Green, you must drive an eligible Hybrid or Electric vehicle.&nbsp;</collapsible></li><li><collapsible>Uber Pet</collapsible><collapsible> is a ride option that allows riders to bring a small pet, such as a cat or dog. To be eligible for Pet, you must drive a non-rented UberX-eligible vehicle.&nbsp;</collapsible></li></ul><collapsible>It’s important to distinguish that this Uber Pet is for pets, which are different from service animals.&nbsp;Riders with service animals are allowed to choose any ride type they want, and there are laws prohibiting drivers from denying a ride to any rider because of their service animal, regardless of the ride type selected. Click this link to learn more about our </collapsible><a href="https://help.uber.com/driving-and-delivering/article/service-animal-policy-?nodeId=33e691ac-f423-4e99-a425-76835549527e" rel="noopener noreferrer" target="_blank"><collapsible>service animal policy</collapsible></a><collapsible>.</collapsible><collapsible>If you qualify for a particular product type, it will automatically appear in your product selector tool, allowing you to enable or disable these options at any time.</collapsible><collapsible>Diversifying the types of trips you can accept and complete provides you with more earnings opportunities. These trips will typically earn you more compared to standard UberX trips. Check out </collapsible><a href="https://www.uber.com/global/en/eligible-vehicles/" rel="noopener noreferrer" target="_blank"><collapsible>this link</collapsible></a><collapsible> to see what product types your vehicle is eligible for.&nbsp;</collapsible><h3><collapsible>How do I handle trips with multiple stops?</collapsible></h3><collapsible>If a Rider requests a trip that has multiple stops along the way, you will see the words “multiple stops” at the bottom of the request card.&nbsp;</collapsible><collapsible>The estimated fare includes all stops, and a per-minute fee for your time spent at a stop will automatically be added to this fare. When it’s surging, you’ll receive a higher per-minute rate while at the stops.</collapsible><collapsible>Riders sometimes add stops after you’ve begun the trip—if this happens, your fare will automatically be updated to compensate you for this change, and you’ll be notified about the new fare estimate. At-stop fees will apply to these trips as well.</collapsible><h3><collapsible>Why is my acceptance rate important?</collapsible></h3><collapsible>Your acceptance rate, or in other words, the percent of trips that you accept out of all the ones you receive, may impact rewards you receive on Uber through our Uber Pro program. We’re always looking to find ways to make the program more valuable with exclusive access to Uber features, like Area Preferences, and also rewards with partners like a Costco Membership. Rewards vary by market, so be sure to review your Uber Pro Hub in the app to learn more.</collapsible><collapsible>In addition, accepting trips helps to get riders matched which hopefully means they’ll keep coming back to the app.</collapsible><h3><collapsible>How much of my money does Uber take?</collapsible></h3><collapsible>Uber’s service fee varies from trip to trip and, globally, it’s about 20% of each week’s customer fares.&nbsp;Remember: Tips are always 100% yours.</collapsible><collapsible>So what does Uber use the money for?&nbsp;Uber uses the service fee to support things like Rider promotions to drum up demand and innovation to improve the experience - like launching new ways to earn (things like Grocery) or expanding existing products (like adding different types of Reservations).</collapsible><collapsible>You might be wondering where the rest of the customer fares go.&nbsp;Don’t forget, customer fares are also paying for things like commercial auto insurance and government fees - like taxes, tolls, and airport fees.&nbsp;If you’d like, you can always review details about how your customers’ fares break down in your weekly statement.&nbsp;These are sent via email and to your app inbox on Monday mornings. They’re also available on drivers.uber.com.&nbsp;</collapsible><h3><collapsible>How do I sign up for delivery?</collapsible></h3><collapsible>At the start of the sign-up process, you were asked whether you wanted to give passenger rides, deliver food or both. If you selected both, you can simply go to </collapsible><a href="https://drivers.uber.com/deeplink/preferences" rel="noopener noreferrer" target="_blank"><collapsible>Preferences</collapsible></a><collapsible> and select which earning opportunity you want to turn on in real time. You can find your preferences in the left hand corner of your app feed.&nbsp;</collapsible><collapsible>If you selected only eats or only rides or if you want to find other earning opportunities, you can go to “menu”, tap on “account”, then select “work hub” to opt in to other earning opportunities.</collapsible><collapsible>We also noticed some of you asked about driving and delivering in different cities across the US. Sometimes different cities have different rideshare compliance requirements so it's not possible to drive in different states or cities without contacting support and adding different documents to your account. On the food delivery side, you can earn across most of the US without updating your account. This excludes California and Massachusetts.</collapsible><h3><collapsible>Do I need an Uber sticker to drive?</collapsible></h3><collapsible>These stickers are really important to help riders and eaters recognize your vehicle. An Uber sticker will be sent to all new drivers and couriers to the address on the driver's license. In some states, having this sticker is actually a legal requirement so you cannot drive without one. You should also have information on your app feed that I showed you about your sticker and decal requirements in your area.</collapsible><collapsible>If for some reason you did not get a sticker, you can order a new one by going to this </collapsible><a href="https://ubersticker.hhglobal.com/" rel="noopener noreferrer" target="_blank"><collapsible>link on our Uber.com website.</collapsible></a><h3><collapsible>How does the Uber Crew program work? How do I join?</collapsible></h3><collapsible>Uber Crew is a program where selected drivers and couriers just like you, work directly with teams at Uber to improve app functionality, collaborate on new product features, and be a voice for drivers &amp; couriers to improve the overall experience on the app.&nbsp;</collapsible><collapsible>To be a Crew Member, you must have a sufficient level of experience and familiarity with the Uber platform. So, to be eligible, you must meet certain criteria at the time of application and throughout the program.&nbsp;</collapsible><collapsible>You have to have completed at least 150 trips (inclusive of both rides + eats)</collapsible><collapsible>You must have been earning on the platform for at least one year</collapsible><collapsible>You must have completed at least one trip within 30 days of applying&nbsp;</collapsible><collapsible>Crew Members serve for a period of 12 months. The next application cycle will open in October. Uber will notify you through the app once they are accepting applications. You can learn more about the Uber Crew program on our </collapsible><a href="https://www.uber.com/us/en/u/feedback-program/" rel="noopener noreferrer" target="_blank"><collapsible>website</collapsible></a><collapsible>. Street Level Strategy compensates Crew Members directly for participating in the program.&nbsp;</collapsible>

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